AdminLearn about the Client Service Leader Job At Water Services CDM Smith Canada 2025, requirements and how to apply immediately.
CDM Smith is a globally recognized leader in the field of engineering, construction, and operations, dedicated to providing innovative solutions to complex challenges in water, environment, transportation, energy, and facilities.
Our commitment to excellence and sustainability drives our efforts to create impactful projects that enhance communities and improve quality of life.
By joining CDM Smith, you’ll be part of a legacy of innovation and excellence while contributing to meaningful projects that shape the future of municipal infrastructure.
If you are an experienced professional passionate about making a difference, this is your opportunity to lead, inspire, and excel.
CDM Smith, established in 1947, has a rich history of delivering innovative and sustainable engineering solutions to a variety of sectors.
Headquartered in Boston, Massachusetts, the firm has grown from a regional consulting engineering company to a global leader with operations spanning across North America, Europe, Asia, and the Middle East.
The company’s core areas of expertise include water, environment, transportation, energy, and facilities management, with a strong focus on sustainability and cutting-edge technology.
Ownership of CDM Smith is unique as it is entirely employee-owned, fostering a culture of accountability, collaboration, and innovation.
This ownership model ensures that employees are deeply invested in the success of the company and its clients.
The organization’s leadership team emphasizes long-term client relationships, often rooted in trust and proven performance over decades of partnership in municipal and private projects.
Over the years, CDM Smith has earned a reputation for excellence, taking on complex and large-scale projects such as water and wastewater treatment facilities, transportation networks, and renewable energy initiatives.
Its mission to improve quality of life through integrated and sustainable infrastructure solutions has cemented its status as a trusted partner for governments, businesses, and communities worldwide.
With over 5,000 professionals globally, CDM Smith continues to lead the industry with innovative solutions tailored to meet the challenges of today and the future.
- Compensation: Annual salary starting at $153,088.
- Job Type: Full-time.
- Location: Toronto, Ontario.
CDM Smith is thrilled to announce an exceptional career opportunity for an experienced and dynamic Client Service Leader.
This role focuses on fostering client engagement and spearheading business development initiatives for water consulting and engineering services targeting municipal clients in southern Ontario.
With a proud legacy spanning over 75 years in the municipal infrastructure domain, CDM Smith has consistently delivered on large-scale water and wastewater infrastructure projects across North America.
We are seeking a dedicated professional to continue this legacy and play a pivotal role in our long-term investment strategy for Ontario.
Key Responsibilities:
As a vital member of our team, the Client Service Leader will be instrumental in achieving CDM Smith’s goals by undertaking the following duties:
- Strategic Client Engagement:
- Develop and execute innovative strategies and pursuit plans to secure new opportunities in water, wastewater, and environmental projects across Ontario.
- Align the company’s firm-wide objectives with localized business development activities to create cohesive growth plans.
- Financial Oversight: Oversee the financial performance of projects within the assigned client portfolio, ensuring profitability and efficient resource allocation.
- Industry Advocacy: Actively represent CDM Smith within professional and industry organizations to enhance visibility and establish thought leadership.
- Team Leadership: Assemble and guide client-focused and project-specific teams to successfully meet client expectations and project deliverables.
- Proposal Development: Lead and manage proposal efforts, including crafting technical approaches and delivering compelling presentations to potential clients.
- Sales Process Implementation: Utilize CDM Smith’s Sales Delivery Process and associated tools to drive proactive sales strategies and client interactions.
- Negotiations: Engage in critical negotiations with clients, teaming partners, and subconsultants to solidify project terms and partnerships.
- Technical Leadership: Provide high-level technical expertise and serve as a senior lead on projects, ensuring quality delivery and meeting billable hour targets.
- Budget Management: Oversee business development budgets and monitor associated costs to ensure financial discipline.
- Talent Acquisition: Assist in recruiting and onboarding local office staff to strengthen team capabilities and address market demands.
- Collaboration: Maintain routine coordination with other area client service leaders and internal business units to align with broader business objectives.
- Standardized Practices: Implement and adhere to CDM Smith’s standardized business protocols to maintain consistency and operational efficiency.
- Training and Development: Complete the company’s comprehensive training program within six months of onboarding, achieving all requisite certifications for the Client Service Leader role.
- Core Values: Uphold and exemplify CDM Smith’s Core Values in all professional undertakings.
Qualifications:
Minimum Requirements:
- A bachelor’s degree in Civil, Environmental, or Chemical Engineering, or a closely related field.
- A valid Professional Engineering (PE) license.
- At least 15 years of relevant professional experience.
- Willingness to travel domestically and/or internationally as required. Travel frequency is subject to the specific responsibilities and demands of the role.
- Equivalent directly related experience may be considered as a substitute for a formal degree.
Preferred Qualifications:
- A minimum of 15 years of specialized experience in municipal water or wastewater projects following the attainment of a bachelor’s degree.
- Proven track record of winning and managing water and wastewater projects within the greater Ontario market.
- Strong relationships with key stakeholders in the Ontario water market, including water and wastewater clients.
- Exceptional interpersonal, organizational, time management, and active listening skills.
Travel Requirement: Approximately 5% travel may be required for this position.
Background Check and Drug Testing Information: CDM Smith Inc., along with its divisions and subsidiaries, reserves the right to conduct comprehensive background checks as part of the hiring process.
These checks may include, but are not limited to:
- Criminal history.
- Employment verification.
- Education verification.
- Licensure checks.
- Credit history and motor vehicle records (as applicable for specific roles).
Additionally, certain positions may require drug testing. For roles based in the United States, background checks are conducted post-offer.
For positions outside the United States, the timing of these checks will comply with local statutory laws.
Importantly, CDM Smith ensures that no inquiries into an applicant’s criminal history are made before a formal interview process is completed.
Criminal history will not automatically disqualify candidates. In some cases, further background checks may be required during employment, including motor vehicle record reviews and drug testing as necessary.
Agency Disclaimer: CDM Smith emphasizes the following guidelines for vendors and recruitment agencies:
- Placement fees will only be paid to vendors who have a signed agreement with the CDM Smith Recruitment Center Manager.
- Verbal or written commitments from any CDM Smith staff member outside the Recruitment Center Team (RCT) will not be honored as binding terms.
- Unsolicited resumes sent to CDM Smith or submitted directly to employees outside the RCT will be considered the property of CDM Smith. The company is not liable for placement fees in such cases.
Compensation Details:
- Minimum Pay: $153,088 annually.
- Maximum Pay: $275,548 annually.
Additional Details:
Business Unit:
NAU (North America Unit).
Group:
NCC (National Client Coordination).
Assignment Category:
Full-time, Regular.
Employment Type:
Regular.
Visa Sponsorship:
Unfortunately, this position does not offer visa sponsorship. All applicants must already possess the legal eligibility to work in Canada at the time of hire.
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